Frequently Asked Questions About Our Residential & Commercial Cleaning Services in Charleston, SC
At Above & Beyond Cleaning Service, we take pride in providing reliable, top-quality residential and commercial cleaning throughout Charleston, Summerville, Goose Creek, Mt. Pleasant, and nearby areas. Below, you’ll find answers to our most common questions about our cleaning process, pricing, and policies—so you know exactly what to expect from our trusted, professional cleaning team.
Frequently Asked Questions (FAQ)
1. What areas do you serve?
We serve the greater Charleston region including Summerville, North Charleston, Ladson, Goose Creek, Hanahan, Cane Bay, Nexton, Carnes Crossroads, Coosaw Creek, West Ashley, Mt. Pleasant and surrounding areas.
2. What do I need to do before you arrive?
To help us serve you fastest and most effectively:
- Secure any valuables or items you don’t want touched (jewelry, loose change, etc)
- Provide access instructions (e.g., alarm code, lockbox, gate instructions) if you will not be home.
- Secure any animals that may interfere with cleaning. We’re pet-friendly and happy to clean around your furry friends, just let us know ahead of time if you have pets, so we can ensure their safety and our team’s.
3. Are you licensed, bonded, insured?
Yes — we are a licensed, bonded, and insured cleaning company, which gives you peace of mind knowing you’re hiring a professional and responsible team.
4. What happens if I’m not satisfied with the cleaning?
Customer satisfaction is our #1 priority. If you’re unhappy with any aspect of the cleaning, please notify us within 24 hours and we’ll come back to re-address the issue. We’re committed to going above and beyond.
5. How do you price your services?
Pricing depends on the size of your space, how long it’s been since the last cleaning, and the level of detail required (maintenance vs deep clean). Contact us for a free, no-obligation quote, and we’ll tailor it to your needs.
6. What payment methods do you accept?
We accept a full range of payment options including credit/debit cards (Visa, MasterCard, American Express, Discover), CashApp, Venmo, Paypal, etc. \We do not accept cash, as we require a 50% deposit in order to reserve a spot on the schedule.
7. What is your cancellation or rescheduling policy?
We ask that any cancellations or schedule changes be made at least 48 business hours (Monday to Friday, 8 AM to 6 PM) in advance. Late cancellations or no-shows may incur a fee (or result in loss of deposit/credit) as outlined in our service policy. (Please refer to our “Policies” page for full details.)
8. Do I need to supply cleaning products and equipment?
No — we bring all the cleaning equipment and supplies required to perform your service. You’re welcome to request eco-friendly or specific products ahead of time if needed.
9. Do you offer any discounts or special deals?
Yes — we have special offers such as military discounts for initial cleanings, referral bonuses, and social media promotions. Be sure to ask when getting your quote!
10. What’s the difference between maintenance and deep cleaning?
Deep cleaning goes far beyond the basics. In addition to everything included in a maintenance clean, we focus on deeper details like hand-wiping baseboards, scrubbing inside appliances (optional add-on), cleaning under furniture (where accessible), and giving extra attention to build up or overlooked areas. It’s perfect for seasonal deep cleans or first-time service.
11. Do I need to be home during the cleaning?
Not at all. Many clients provide access through a code or key. We’re happy to work around your schedule, and you can return to a fresh, clean home with zero hassle.
