Compliance & Legal

A Step Above N Beyond Cleaning Service provides cleaning-related services, scheduling, appointment coordination, customer support, and related communications. Service descriptions, pricing, availability, and appointment details may change. We will communicate material updates when appropriate.

Appointments and Cancellations:

Appointments are subject to availability. Please contact us through the support information provided on our website regarding cancellations, rescheduling, access instructions, or service concerns. Any applicable cancellation fees or service-specific terms will be disclosed before they apply.

Text Message Program:

If you provide your mobile number and agree to receive text messages, A Step Above N Beyond Cleaning Service may send SMS communications about inquiries, scheduling, appointment confirmations and reminders, service updates, customer care, and occasional promotions or offers.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchasing services. Reply **STOP** to opt out of text messages or **HELP** for assistance. After you send STOP, you may receive one final message confirming your unsubscribe request. You may rejoin by following the available opt-in instructions.

User Responsibilities:

You agree to provide accurate information, use the website lawfully, and avoid interfering with the website’s operation or security. You must not use our website to submit misleading, abusive, or unlawful content.

Intellectual Property:

Website content, branding, text, graphics, and other materials provided by A Step Above N Beyond Cleaning Service are owned by or licensed to us and may not be copied or reused without permission.

Disclaimers and Limitation of Liability:

To the extent permitted by law, the website and its content are provided as available. We do not guarantee uninterrupted access or that every website feature will be error-free. To the extent permitted by law, A Step Above N Beyond Cleaning Service is not responsible for indirect, incidental, or consequential losses arising from website use or service communications.

Changes to These Terms:

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised effective date.

Contact:

For questions about these Terms of Service, contact:

A Step Above N Beyond Cleaning Service

Email: scheduling@abovenbeyondcleaningservice.com

Phone: 843-793-9695

Address: 9405 Markley Blvd

Effective Date: 9/21/2026

A Step Above N Beyond Cleaning Service respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request services, contact us, or participate in our text message program.

Information We Collect:

We may collect information you provide, including your name, mobile number, email address, service address, appointment details, service preferences, and communications with us. We may also collect technical information such as browser type, device information, IP address, and website usage data.

How We Use Information:

We may use information to

- Respond to inquiries and service requests

- Schedule, confirm, and manage appointments

- Provide customer support

- Send service-related updates and notifications

- Send promotional messages when you have provided the required consent

- Improve our website and services

- Maintain records and protect against fraud or misuse

- Meet legal and regulatory obligations

Text Message Privacy:

If you opt in, we may use your mobile number to send text messages about your inquiry, scheduling, appointment updates, customer care, and promotional offers. Message frequency may vary. Message and data rates may apply. Reply **STOP** to opt out or **HELP** for assistance.

**Mobile information collected for text messaging will not be sold or shared with third parties for their own marketing purposes.** We may share information with service providers that help us operate our business and messaging program, subject to appropriate restrictions. Consent records and text messaging information are used to administer the program and are not used for unrelated third-party marketing.

Information Sharing:

We may share information with trusted service providers that perform services for us, such as website hosting, scheduling, customer support, payment processing, and messaging. These providers may use information only to provide services to us.

We may also disclose information when required by law, to protect rights and safety, investigate misuse, or support a business transfer. We do not sell personal information.

Cookies and Analytics:

Our website may use cookies or similar technologies to maintain functionality, understand website usage, and improve user experience. You may be able to adjust cookie settings through your browser.

Data Retention and Security:

We retain information for as long as reasonably necessary for the purposes described in this policy, including service, business, legal, and recordkeeping needs. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.

Your Choices:

You may request access to, correction of, or deletion of certain personal information, subject to applicable law. You may opt out of text messages at any time by replying **STOP**. You may contact us to ask questions about your information or privacy choices.

Children’s Privacy:

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy:

We may update this Privacy Policy periodically. The revised policy will be posted on this page with a new effective date.